Shipping & Delivery when will you ship my items? - All items are subject to a handling period of 2-5 days before they are dispatched. POD - All of our items are made to order using direct-to-garment technology. This means that there is generally about a 2-5 day period from the time your order is placed until we freshly print your items and then ship them out. We can't guarantee this time frame, but it is what we constantly strive for so that you can get your order as soon as possible! - We will notify you by email when your items have been shipped. How does the free shipping works? Free shipping is on select items only. FREE Promotional items do not qualify for free shipping. When will I received my item(s)? For all Free or Standard Shipping orders please allow up to 2 - 3 weeks delivery time. For all Priority Expedited Shipping orders, customers should expect to receive their item(s) in 3 - 5 business days. (not available on some items). For all International Shipping, please allow up to 6 weeks for delivery time. POD - We ship our orders through USPS. Domestic orders take 5-7 business days for delivery and international orders take 12-15 business days. Do you shippied Internationally? We do offer international shipping. HOWEVER PLEASE BE AWARE…. Orders shipped outside of the United States may be subject to import taxes, customs duties and fees levied by the destination country. The recipient of an international shipment may be subject to such import taxes, customs duties and fees, which are levied once a shipment reaches the recipient’s country. Additional charges for customs clearance must be fulfilled by the recipient; DUO2 SHOP has no control over these charges, nor can DUO2 SHOP predict what they may be. Customs policies vary widely from country to country; you should contact your local customs office for more information. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates. Where are my items coming from? Most of our products are ship from countries such as Australia, Germany, United Kingdom and China. Print On Demand clothing is Print & ship from US, Europe and Asia. Will my items be sent in one package? For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you’ve specified combined shipping. Please keep this in mind when receiving deliveries POD - Not to worry. If you’ve ordered two completely different designs, one may be completed before the other, and shipped out sooner, to give you the fastest service. They will all get there. Why don't I see my tracking information? It’s not uncommon for NO tracking information to show until your package has been scanned in by the carriers. It might remain “blank” for up to a week after you receive your tracking link. How is expedited shipping Handled? These items are shipped in 1-3 days excluding weekends. They are sent tracked and expedited quickly to arrive in the time frame stated on the order checkout. Close × If you have any questions that are not on this page, please email us at firstname.lastname@example.org where we will promptly get back to you.