POD Return & Exchange Policy – Duo2 Shop
Free Shipping On Order Over $99 USD

POD Return & Exchange Policy

What is your POD return policy?
Because our products are custom printed and unique to each campaign, they will only qualify for a refund if the product itself is flawed, if the quality of the printing is poor or if the final product is materially different from the product presented on the site.

If there's an issue with your product, please email us at sale@duo2-shop.com with:

  1. 1. Photo(s) of the affected package and items(s).
  2. 2. Your order number and/or the email address registered to the order.
  3. 3. More details about the package that is relevant.
  4. 4. We will use this information to look into a replacement and prevent future errors.

Any unauthorized returns or exchanges of items that are washed, worn, or damaged will not be eligible for a refund or replacement, and the item will be forfeited.


*Customers are responsible for return shipping rates.

My shirt doesn't fit. What do I do?

You may exchange unworn, unused, and unwashed apparel items for a different size within 7 business days of the delivery date. We can only accept apparel exchanges for a different size, in the same style and color that was originally ordered. From start to finish, please give your exchange 7-14 days on domestic orders to get back to you. For Alaska, Hawaii, Puerto Rico & International orders please allow 2-4 weeks for delivery.

We can only exchange once, so make sure to double check our size chart, linked below the item selection area of the order screen.

Please contact us at sale@duo2-shop.com and we will help you start the exchange process!


*Customers are responsible for exchange shipping rates.

How long does a replacement, refund, or return take to process?

We review claims within 72 hours. After determining that your order qualifies for a replacement or exchange, domestic orders will typically ship 5-10 days from the claim approval date. For Alaska, Hawaii, Puerto Rico & International orders please allow an additional 2-3 weeks for delivery.
Qualified refunds are processed immediately, but it may take 5-10 business days to appear on your statement depending on your method of payment.
If we request that your item is returned to us, we’ll send the exchange or qualified refund your way after receiving your return. Please note that customers are responsible for return shipping rates.