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1-587-355-4728

Mon-Sat 9am-6pm Eastern

FAQs

Where are my items coming from?

Although our main offices are located in North America, some of our specialty items are located in other countries such as Australia, Germany, United Kingdom and China.

When will you ship my items?

99% of order leave the warehouse within 2 – 5 days of payment. Once the order has shipped, we will email your tracking information. Tracking information generally becomes available 5 to 10 days after we have shipped the order.

What are your shipping times?

Please look at our Shipping & Delivery page.

Important reminders for Customs Regulations.

You are responsible for checking your local postal regulations for restricted items, as we cannot be held liable for any items that are not accepted in some countries.

Any Custom Charges or Taxes that I should pay?

The prices displayed on our site are tax-free, which means you may be liable to pay for import taxes, duties and related customs fees, which are determined by your local customs office.
Payment of these charges and taxes are your responsibility and will not be covered by us. For Canadian customer the Provincial Sale Tax will be charge at Checkout.

I ordered 2 items. Why did I only received one?

Most items are shipped individually. It makes the logistics easier and helps us keep the prices low. Do not worry, your other product is on its way and will arrived shortly!

I made a mistake in my order!

We will definitely try to fix it but you need to email us as soon as possible. We process your order immediately after we get the information from you, but if you let us know early enough, we may be able to change your order. If your item has shipped out, we will still try to make it right. We know it’s no fun to get something you will never wear or use!

Where is my parcel?

If you have not received your parcel within the estimate time frame please email us at sale@duo2-shop.com.

How secure is my personal information?

We adhere to the highest industry standards to protect your personal information.
Our store makes use of SSL (secure socket layer technology) with an industry standard 256-bit encryption technology. This is the same level of encryption used by large banks to keep your information secure.
Your credit card information is only used to complete the requested transaction and is not subsequently stored.

What’s your return policy?

Please check our RETURN POLICY page.

How do I return an item?

If your purchase came defective/incorrect/damaged and wish to return it, please contact us within 7 days from receiving your order. Please include your order number, photographs of the item(s) and all related references upon receiving your package.
Our customer service will do their best to resolve your case as soon as possible and will send further instructions. All returns must be in original condition with packaging intact and should be UNUSED. All return shipping fees and other miscellaneous fees are the responsibility of the customer.

Can I get Refund if I'm Unhappy with my Purchase?

We are happy to offer refunds for non-promotional products. We are unfortunately unable to provide a refund for shipping costs on promotional products. The shipping cost is incurred by our logistics partner right when your order is placed, and there is no product price for us to refund.
To receive a refund for a non-promotional product, you must return your order to the address we provided. When we have proof of returned shipment, a full refund (minus shipping costs) will be deposit to your account.

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